Attendee Experience Manager (1:1 Meetings Program)

Position Title: Attendee Experience Manager (1:1 Meetings Program)
Reports to: Vice President, Event Operations
Location: NYC or Remote

We are seeking a detail-oriented, high-energy Attendee Experience Manager to own the end-to-end journey of our 1:1 Meetings program. This is a critical role for CRA as we scale this high-value offering. You will be the primary architect of the attendee experience, ensuring that every participant—from CISOs to sponsoring partners—receives a seamless, concierge-level experience. This role requires a unique blend of operational excellence, technical proficiency, and high-touch hospitality. You will move between managing data in our CRM, configuring meeting software, and leading onsite logistics on the event floor.

Responsibilities:

• Own the end-to-end attendee journey for the 1:1 Meetings program, including recruitment support, onboarding, scheduling, and post-event follow-up.
• Develop and refine standard operating procedures (SOPs) for the program to ensure scalability across the CRA event portfolio.
• Collaborate with internal Sales and Marketing teams to ensure meeting targets are met and attendee personas align with sponsor needs.

• Manage the "tech stack" for the program, including registration platforms, mobile event apps, and specialized 1:1 matchmaking software (e.g., Grip).
• Ensure data integrity across all platforms to facilitate accurate meeting schedules and reporting.
• Create and manage communication flows (emails, push notifications, calendar invites) to maximize meeting "show rates."

• Lead the onsite delivery of the 1:1 program, serving as the "face" of the experience for VIP attendees and sponsors.
• Manage onsite help desks, meeting zones, and check-in logistics.
• Act as the primary escalation point for any scheduling conflicts or technical issues during the event.

• Track and report on program KPIs, including participation rates, meeting completion rates, and satisfaction scores (NPS).
• Conduct post-event evaluations to identify areas for improvement and present findings to leadership.

Qualifications:

• Experience: 3–5 years in event operations, customer success, or attendee management. Experience with "Hosted Buyer" or "1:1 Matchmaking" programs is a significant plus.
• Tech-Savvy: Proficiency with CRM systems (Salesforce/HubSpot) and event management software (Cvent, Swapcard, Grip, etc.). You should be comfortable learning new platforms quickly.
• Communication: Exceptional verbal and written communication skills with the ability to interact professionally with C-suite executives.  Problem-Solving: A "can-do" attitude with the ability to stay calm and resourceful in fast-paced, live-event environments.
• Travel: Willingness to travel to event locations across the U.S. up to 30% annually for onsite event execution.